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Non-urgent, Feature Requests or Feedback – Should be used for most support requests:
Non-urgent support requests include general questions, routine requests for assistance, inquiries, and suggestions. This level of severity is also to be used to report bugs negatively affecting your use of the Hosted Service.
Severity 3: Moderate loss of functionality with Hosted Service
Severity 2: Hosted Service is significantly disrupted or delayed Severity
Severity 1: Hosted Service unavailable or unusable
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